Refund policy

🐾 Happy Woofs and Purrs – Returns & Refunds Policy

We want you and your pets to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help!

🔄 Returns Eligibility

You can return most items within 14 days of receiving your order if:

  • The item is unused, unopened, and in its original packaging

  • It is in resalable condition

Due to hygiene reasons, we cannot accept returns on used pet products, edible items, or personalised goods unless faulty.

📝 How to Return an Item

  1. Email us at hello@happywoofsandpurrs.com with your order number and reason for return.

  2. We’ll confirm whether your item is eligible and provide return instructions.

  3. Return the item to the address we provide, using a tracked delivery service (we recommend this to ensure it reaches us safely).

Please note: Return postage is the responsibility of the customer unless the item is faulty or incorrect.

💳 Refunds

  • Once we’ve received and inspected your return, we’ll issue a full refund to your original payment method within 5–7 working days.

  • You’ll receive a confirmation email once your refund has been processed.

⚠️ Faulty or Incorrect Items

If you've received a damaged or wrong item, we sincerely apologise! Please contact us within 7 days of receiving it at hello@happywoofsandpurrs.com with a photo and description. We’ll sort it out quickly with a replacement or refund.

Still have questions? We're just an email away at hello@happywoofsandpurrs.com — happy to help anytime!